Patient Safety and Quality at SGH Dubai

SGH Dubai aims to ensure that all complicated tasks that are taken by all our professional team work together to deliver high-quality, compassionate care to all patients across our health system.

We focus on reconnecting quality and patient safety with clinical care. This collaboration supports SGH Dubai’s commitment to quality and patient care, which parallels major healthcare initiatives nationwide.
The Quality and Patient Safety Department oversees a comprehensive program to monitor, assess and improve the quality of patient care and operational processes delivered at SGH Dubai. This plan supports the organizational mission to provide high quality care and to continuously improve our performance.
SGH Dubai focuses on continuous enhancement of safety for all patients, visitors and employees. Every employee plays a critical role in ensuring patient, visitor and employee safety. Additionally, the program strives for a culture of safety by implementing strategies to reduce medical errors.

Safety is a priority at SGH Dubai. Reducing risk and ensuring safety requires increased attention to systems that prevent and mitigate errors.

Our Commitment to Transparency
Patients and their loved ones deserve to be informed about the quality of their health care. At SGH Dubai, we are dedicated to share our performance and how we work to provide the best care with past, present and future patients. Quality & Patient Safety oversees data-driven quality and safety Improvement focusing on monitoring, recording and reporting quality and safety data.
We hope you will find this website a valuable resource and encourage you to ask your health care team if you have any questions or concerns.


How Do You Judge Quality?
Quality can be measured in many different ways. While there is no universal agreement about which method should be used, the following are often cited as the best indicators to determine whether or not you receive quality care for your medical condition.

Consider these questions:

Is the hospital accredited by the Joint Commission?
The Joint Commission is an independent, nonprofit organization that evaluates and accredits nearly 18,000 healthcare organizations and programs in the United States. Joint Commission accreditation is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

To earn and maintain accreditation, an organization must undergo an on-site survey by a Joint Commission survey team at least every three years.

Does the hospital review and continuously improve its own quality of care?
Patient satisfaction often reflects the personal side of care, such as how willing doctors and nurses are to listen, answer questions and explain treatments; how much time the doctor spends with the patient; and how comfortable patients find the hospital in terms of cleanliness and the quality of food served. You can use patient satisfaction data to predict what your experience is likely to be.
Although it is impossible to eliminate all risks of death and complications, especially for seriously ill patients, risks can be reduced by choosing a hospital with a lower mortality rate and/or a higher long-term survival or success rate. Risks generally will be higher for patients over age 65 that have other medical conditions such as diabetes, who are having a repeat coronary procedure or who are undergoing multiple procedures such as bypass surgery with a valve repair.

Ask the doctor and the hospital for their mortality rates and try to compare rates for patients most like yourself. If a doctor or hospital is reluctant to give information, look at alternatives.


Quality measures
SGH Dubai evaluates quality by looking at outcome measures, process measures, patient satisfaction and quality rankings. Key performance indicators (KPIs) are measures that may be used to assess the health of an organization, define and quantitatively measure progress toward organizational goals. KPIs also may be linked to an organization’s strategy for success.

Outcomes
Outcome measures are results-oriented measures. Below you can see how SGH Dubai ranks in outcome measures.
•     Unplanned return to OT within 24 hours
•     Readmission within 72 hours of discharge
•     Unplanned return to ICU within the same month
•     Surgical site infection rate
•     Healthcare associated infections
•     Door to balloon time for acute myocardial infarction cases
•     Average length of stay for knee replacement
•     Average length of stay for hip replacement
•     Post-operative complications for cardiac surgeries
•     Employee satisfaction rate

Processes
Process measures are used to evaluate whether a facility follows specific process steps which have been identified to provide timely and effective care. Below you can see how SGH Dubai ranks in process measures.
•     Waiting time in OPD
•     Waiting time in ED
•     Turnaround time for emergency surgeries in OT
•     Elective inpatient preauthorization approval rate within 4 days
•     Outpatient preauthorization approval rate within 24 hours
•     Issue of medical reports to patients within 48 hours

Patient satisfaction
Another way to assess quality is to ask patients about their experiences at SGH Dubai. Patient satisfaction and perception of care provide information from a patient's point of view. Learn more below.
•     Patient Satisfaction - Inpatient
•     Patient Satisfaction - Outpatient


KPI(Key performance Indicators of the month Oct- Nov 2016)