During Your Visit

During your visit, you will be treated with respect, understanding and empathy by our medical staff and clinical teams. More than 115 of the world’s best physicians provide compassionate patient care.

While you are at Saudi German Hospital, we can:
•   Provide a Patient Service Coordinator to schedule medical appointments
•   Provide an interpreter for language assistance
•   Assist with hospital admissions and follow-up medical visits
•   Ensure patients understand instructions from physicians
•   Provide information on local activities for your family
•   Update estimates of cost of services
•   Assist with finances and billing

Please let your Patient Service Coordinator know your flight information. She/he will send a car to pick you up at the airport and take you to your hotel.

International Patient Services is located on the first floor of the Hospital’s main campus. The office is open from 8:30 a.m. - 5 p.m. Please come to International Patient Services an hour before your first appointment. (Depending on your schedule, we may instruct you to come the day before.) A Patient Service Coordinator will register you and answer any questions you may have. Then, you will meet with a Financial Counselor. If you have not already paid, you will submit payment for your healthcare costs by your preferred method.

If you need one, you will meet your interpreter/escort who will assist you through all Saudi German Hospital appointments. During your downtime, we encourage you to explore Dubai. We will gladly arrange for transportation and guide you and your family to area museums, shopping centers, places of worship, and events..

Religious Needs
Saudi German Hospital does everything we can to give you and your family peace of mind. This includes providing services to help fulfill your spiritual needs. Saudi German Hospital offers the following place of worship on campus like Muslim Prayer Room

Special Meals
Saudi German Hospital will strive to meet whatever dietary needs you may have. We will make every effort to accommodate your personal or cultural preferences. If you have specific food allergies, please inform your Patient Services Coordinator. We offer the following foods:
•   Vegetarian
•   Gluten-free
•   Allergen-free
•   Low-salt
•   Low-fat
•   Heart healthy

Language Assistance
If you do not speak English, do not worry. We provide interpretation services at no additional cost. Even if you speak English, you may request an interpreter. Most of our interpreters have a medical background and work to ensure optimal communication. Interpreters can be made available in dozens of languages. Please let your Patient Service Coordinator know. We will arrange everything for you. Interpreters do more than simply communicate. They help you every step of the way include:
•   Accompanying you to and from your appointments
•   Arranging follow-up consultations, when necessary
•   Assisting with your prescriptions at Saudi German Hospital pharmacies
•   Obtaining medical reports and films after your visits
•   Making sure you understand your physicians
•   Protecting patient confidentiality

Follow us below link to see information in details.

•   Plan your visit
•   Checklist for international patient
•   Before your visit
•   During your visit
•   Financial & billing services
•   Travel assistance
•   Before your appointment
•   During your appointment
•   After your visit
•   Travel guideline
•   Medical tourism policy
•   Medical traveler's bill of rights
•   Privacy policy

For more information and queries :
Please mail at info@sghdubai.com
Call at +971 4389 0000 / +971 55 7902260  / +971 55 255 8053