Medical traveler's bill of rights.

Saudi German Hospital Medical Traveler's Bill of Rights, Responsibilities and Obligations.

Saudi German Hospital believes that as health care providers and partners we observe a health care ethic that respects the unique situation of the medical traveler. The Bill of Rights for international patients, specifically medical travelers is to supports good, safe, and appropriate medical outcomes.
We, when accepting a medical traveler for care, make both an explicit and implicit contract with the traveling patient. A contract with the patient will acknowledge these rights.

As a medical traveler, you have these rights:

You have the right to choice of medical treatment.
1.  To choose to travel to another country to request and receive responsible and responsive medical care and treatment; and receive continuing or follow-up medical care and treatment upon returning home.
2.  To receive a thorough evaluation by knowledgeable referral physicians and screening tools of high standards which facilitate disease detection.
3.  To receive medical care and treatment of a standard of quality comparable to that received by any patient attended by the same physician in the same facility; receive this care and treatment for the same cost; and receive skilled emergency care if you need it.
4.  To receive relief from suffering according to the current state of knowledge of pain assessment and management.
5.  To expect continuity of care, including a written discharge summary with information about continuing health care requirements immediately following your discharge from treatment and about longer term care after you return home, and information about cooperation between all health care providers and/or establishments which are involved in your diagnosis, treatment, care and follow-up including names and contact details; and a description of how you can appeal your discharge if needed.

You have the right to information.
6.  To request and receive, prior to treatment, an accurate and complete estimate of charges for your medical care or treatment.
7.  To ask and be informed about the identity and professional status of the physician who will be coordinating your care, and of other health care providers who will see you, including qualifications related to your condition, such as education, medical license, board certification and recertification, years of practice, and experience and outcomes in performing the recommended procedures.
8.  To ask and be informed about the health care facility, including accreditation status, experience in performing recommended procedures and services, performance results or outcomes, and presence of or access to appropriate technology; and about the facility’s rules, policies, practices, and events that relate to patient care, treatment and responsibilities.
9.  To receive understandable and relevant information about your current health status, options for treatment with related risks and benefits, length of recuperation, details about the course of treatment, your prospects for recovery, other medical alternatives, and the possible and probable outcomes of receiving or refusing care; and you have the right to request interpretation into another language.
10. To receive information about all prescribed medications including their names and alternative names as they may be known by in your country of residence, their normal actions and potential side-effects as may apply to you.
11. To ask and be informed if your physician proposes to perform research, experimentation, clinical trials or teaching that may affect your care or treatment; receive a full explanation; and agree or refuse to participate in such activities. Your refusal must not affect the standard of your medical care.
12. To ask and be informed about the existence of business relationship among the hospital, treatment facility, other health care provider, payer or agent.
13. To review your medical records; receive a copy of your medical records and other health-information documents; request changes to your medical records by providing documents or information before admission and/or after discharge; and update your demographic data at any hospital through procedures that guarantee accuracy, credibility and confidentiality of updated information.

You have the right to choice.
14. To have a support person - a family member or other person of your choosing - present during examinations, tests, and meetings with your doctors. This includes your reasonable right to designate visitors during inpatient care in keeping with your health care facility’s restrictions, and to choose who, if anyone should be informed on your behalf.
15. To receive timely and prioritized scheduling of consultations, surgery and treatment, and timely response to requests and inquiries when you have work and travel constraints.
16. To make decisions about your medical care including giving informed consent prior to any medical intervention; and receive information about any proposed treatment procedure or medication you need to enable such informed consent or to refuse a course of treatment.
17. To seek a second or further opinion and/or referral to other specialists; and leave the hospital, even against the advice of doctors, to the extent permitted by law.
18. To continue or refuse treatment to the extent permitted by applicable laws regardless of how mild or advanced your condition may be. If you refuse a recommended treatment you are entitled to other appropriate care and service that the hospital provides or transfer with full medical records to another physician or hospital.
19. To consent in writing for the preservation, disposition or use of all substances of your body, except when used in your current diagnosis, treatment and care.
20. To provide advance directives such as a living will, durable power of attorney for health care, or health care proxy that will be honored by medical personnel to the extent permitted by applicable law. Such directives may include designation of a decision maker in the event you cannot speak for yourself, and your preferences on issues related to resuscitative services and desire for or against life-sustaining treatment.

You have the right to privacy.
21. To receive treatment considerate and respectful of your personal values and beliefs, without regard to national origin, citizenship, country of residence, language, race, color, religion, ancestry, medical diagnosis, mental or physical disability, genetic makeup, educational background, gender, sexual orientation, marital status, economic status, or the source of payment for your care.
22. To receive evaluation and treatment in confidence and privacy, including in all written and electronic records, during case discussion, consultation, examination and treatment except where reporting is required by law.
23. To receive evaluation and treatment in facilities that ensure privacy during personal care, examinations and treatment; and interventions carried out only in the presence of those persons necessary for the intervention unless you agree.

You have the right to complaint.
24. To be informed of available resources for resolving disputes, grievances and conflicts, such as ethics committees, patient representatives, or any independent mechanisms available in the community, including ombudsmen and foreign consular representatives; have your dispute examined and dealt with thoroughly and in a timely manner; and be informed about the outcome.

The Responsibilities and Obligations of the Medical Traveler
Just as medical travelers have a reasonable right to expect certain terms and conditions from providers and other medical travel partners, they also, for the sake of their good health care, have certain responsibilities and obligations when electing to receive medical care and treatment outside their own country.

As a medical traveler, you have these responsibilities:
1.  To work with your health care provider and agent or patient care manager to develop and carry out agreed upon treatment plans and ongoing therapies.
2.  To ask questions if you do not understand information, medical terms, the specifics of your treatment, or what is expected of you; and prepare written questions and comments for your doctor
3.  To consult with your doctor before self-medicating or seeking alternative therapies including herbal medicines that might interfere with your ongoing treatment.
4.  To disclose relevant information to your doctors, nurses and care manager, before, during and after your treatment, including unexpected changes in your condition, new symptoms, or increased pain.
5.  To make an effort to understand and accept the cultural differences of the health workers caring for you, and between you and patients from other countries; show respect and courtesy to those you meet on your medical journey; and clearly communicate your wants and needs.
6.  To take all possible precautions against spreading disease or infection, including frequently washing hands and strictly following doctor's orders.
7.  To keep your appointments. If you are unable to do so for any reason, notify your health care provider or representative immediately.
8.  To make sure you know all the costs involved in your care and treatment, properly arrange to make your payments and otherwise to meet your financial obligations.
9.  To be honest, accurate and thorough when providing personal information, and update this information regularly.

Follow us below link to see information in details.

•    Plan your visit
•    Checklist for international patient
•    Before your visit
•    During your visit
•    Financial & billing services
•    Travel assistance
•    Before your appointment
•    During your appointment
•    After your visit
•    Travel guideline
•    Medical tourism policy
•    Medical traveler's bill of rights
•    Privacy policy

For more information and queries :
Please mail at
Call at +971 4389 0000 / +971 55 7902260  / +971 55 255 8053