You will be treated with respect, understanding and empathy by our medical staff and clinical teams. More than 115 of the world’s best physicians provide compassionate patient care.
Please let your Patient Service Coordinator know your flight information. She/he will send a car to pick you up at the airport and take you to your hotel.
International Patient Services is located on the first floor of the Hospital’s main campus. The office is open from 8:30 a.m. - 5 p.m. Please come to International Patient Services an hour before your first appointment. (Depending on your schedule, we may instruct you to come the day before.) A Patient Service Coordinator will register you and answer any questions you may have. Then, you will meet with a Financial Counselor. If you have not already paid, you will submit payment for your healthcare costs by your preferred method.
If you need one, you will meet your interpreter/escort who will assist you through all Saudi German Hospital appointments. During your downtime, we encourage you to explore Dubai. We will gladly arrange for transportation and guide you and your family to area museums, shopping centers, places of worship, and events.