If you've never visited a hospital overseas, don't worry. We see many international patients every day. We arrange everything from doctor's appointments to airport pick up and hotel accommodation. This page summarizes how you can do it and how we can help.
Step 1 - Learn about us
This website is designed to answer your questions about our hospital, our doctors, and Dubai as a healthcare destination. Find out who we are, where we are, what services we provide, and what our hospital facility look like.
Step 2 - Select a doctor or ask us for advice
The next step for many people is to select a doctor. We have over 115 physicians representing 40 specialties and sub-specialties to choose from. Our doctor search helps you find one who meets your requirements. If you need help selecting a doctor or need advice about treatment options, use our Inquiry Form or call us. This form helps us understand your situation and respond more helpfully. We will forward your inquiry to an appropriate Saudi German Hospital medical professional and you will receive advice within a few days. You may use the same form to make follow-up inquiries. Sometimes we will schedule a phone conversation with you or your local physician.
Step 3 - Make an appointment
When you're ready to schedule your visit to our hospital, use the Appointment Request page. Many people do this after they choose a doctor in Step 2. The appointment request will display your doctor's schedule so you can request a day and time. If you prefer, you may select a date and ask us to recommend a doctor. We will process your request and confirm your appointment by email. If you are coming to Saudi German Hospital for in-patient surgery we can make room arrangements and manage other ground service arrangements for you. You will still need to make an appointment with your surgeon, who must see you in Dubai make sure you are qualified for surgery.
Step 4 - Arrange travel
Let us help you arrange your travel here in Dubai if you have not made any arrangements.
Before the Visit
During the Visit
After the Visit
Once you have scheduled your appointments and purchased your airline tickets, you will want to make hotel arrangements in Dubai. Your Patient Service Coordinator is happy to assist you. If you prefer to make these arrangements yourself, please note that some local accommodations offer special rates and amenities for Saudi German Hospital patients and their families.
Travel Documents and visa
WE will help you with visa processing as we make visa for most of our patients.
UAE Travel Requirements
UAE has guidelines for travel.(http://www.dubaiairport.com/en/passengers/airportguide/Arrivals/Pages/visaInformation.aspx) There is valuable information regarding what you need to know before you travel, any special considerations and information regarding medical conditions and disabilities.Currency
Before you travel to Saudi German Hospital, we can provide a written estimate of healthcare costs for self-pay patients and insurance coverage verification for insured patients. Upon arrival, you will be asked to check in at one of our front desks to verify financial arrangements. Prior to services being rendered, self-pay patients will be asked to pay a deposit for services, and insured patients will be asked to pay any applicable co-pays and deductibles Be sure to review your country’s currency laws. Some countries limit the amount of cash you can take from your country. We recommend you notify your credit card companies that you are traveling abroad.
To best treat you, our physicians need to know your medical history. Please obtain all relevant copies of your medical records in English. We then ask that you send them to us in advance of your trip. This gives our medical staff time to review your history. We respect your privacy and will not share your records with anyone outside of Saudi German Hospital without your consent.
Your Patient Services Coordinator will let you know the types of records we will need. It depends on your medical situation. They may include CDs of diagnostic films (X-rays/CT Scans/MRIs) and pathology slides and reports. We will provide you instructions on sending them through a private carrier (UPS, FedEx).
You may consider purchasing travel insurance to protect your belongings from theft or damage.
You will be treated with respect, understanding and empathy by our medical staff and clinical teams. More than 115 of the world’s best physicians provide compassionate patient care.While you are at Saudi German Hospital, we can:
Please let your Patient Service Coordinator know your flight information. She/he will send a car to pick you up at the airport and take you to your hotel.
International Patient Services is located on the first floor of the Hospital’s main campus. The office is open from 8:30 a.m. - 5 p.m. Please come to International Patient Services an hour before your first appointment. (Depending on your schedule, we may instruct you to come the day before.) A Patient Service Coordinator will register you and answer any questions you may have. Then, you will meet with a Financial Counselor. If you have not already paid, you will submit payment for your healthcare costs by your preferred method.
If you need one, you will meet your interpreter/escort who will assist you through all Saudi German Hospital appointments. During your downtime, we encourage you to explore Dubai. We will gladly arrange for transportation and guide you and your family to area museums, shopping centers, places of worship, and events.
International Patient Services is here to assist with your financial and billing arrangements. We work with you to ensure you understand the cost of care.There are three ways a patient may pay for healthcare services at Saudi German Hospital: Health Insurance:
We will work with your insurance company to try and limit your out-of-pocket expenses. The insurance company makes the final decisions, however. To make the process run efficiently, it is important that you know what services your health insurance plan covers. We will gladly assist you in this process. Your insurance company has the final say in which services are covered and which ones are not. When you call to schedule an appointment, please have your insurance card with you. We will ask for the insurance company name and for your policy number.
You will pay for your healthcare using one of the acceptable forms of payment. If you are a self-paying patient, you will receive an estimate for your medical care prior to your first appointment or admittance to the hospital. All estimates for your procedures and services at Saudi German Hospital are estimates only. The final bill cannot be calculated until after your hospital stay is completed. Quoted prices are based on receiving full payment prior to medical services. Prices include all physician and hospital fees but do not include the cost of incidental charges such as hotel, transportation and phone calls. Please be aware that your hospital bill may vary substantially from the estimate based on any changes in your medical treatment.Prepayment in Full
which may include reserving the applicable amount on your credit card-is required at registration prior to your appointments. In the event that additional treatment is recommended, it may be necessary to arrange for additional payment prior to receiving those services.Embassy Sponsored
Your embassy will pay for your healthcare services. If you are a government-sponsored patient, you do not need to pay in advance. However, a letter of authorization from the embassy will be required before you can receive treatment.
When you schedule your appointment, we will discuss your payment preference. Full payment is required before any medical services can be rendered. The following are acceptable forms of payment for Saudi German Hospital:
International Patient Services Travel Office is a travel concierge service. Our travel concierge services make Saudi German Hospital more than just a healthcare provider. We are committed to making your visit to Saudi German Hospital go as smoothly as possible.
Once you have scheduled your appointments, it is time to arrange for travel to Saudi German Hospital. Although it is usually more economical to book flights from the country of departure, we can assist you with your air travel. We can:
Patients and families have turned to Saudi German Hospital for quality medical advice and treatment.My Consult Cost
Service is available for patients free of cost who have already received a first opinion from their physician and would like to confirm that the diagnosis and treatment plan recommended (from the first physician opinion) is the best option.Appointment Checklist Contact Us: +971 4 389 0000 Request an Appointment
To make the most of your appointment, be sure to ask your doctor any questions or express any concerns you have. Not sure what to ask? Find suggestions, We encourage you to be fully informed about your health. Below, find suggested questions to ask your doctor. They may or may not relate to you, depending upon the disease or condition.
After your final appointment, you will meet with a Financial Counselor. We will then determine the status of your bills. We do our best to finalize the billing before you leave Saudi German Hospital. When we have a final total, we will contact you to make final arrangements regarding your account.
If you need to schedule follow-up visits for a later date, we will be happy to start that process. On the day you leave, we will arrange for a car to take you and your family to the airport. You will return home, having received high quality healthcare from one of the country’s top hospitals, its specialists and its clinical teams. We realize you have a choice and we thank you for choosing Saudi German Hospital.
Medical tourism - Organized travel outside one’s local environment for the maintenance, enhancement, or restoration of an individual’s well-being in mind and body.
Medical tourists - People who purposely travel outside their country of residence to obtain planned medical intervention.Five Primary Reasons to Travel for Medical Care
To demonstrate and deliver a comprehensive world class medical care for Medical Tourist in a cost effective manner with key focus on quality, care, support and service.Mission
To promote Medical Tourism by improving the health and well being of the patient with the goal of promoting the highest level of quality of healthcare to patients in a global environment and to be a partner of the government in nation building by being a key player in the global healthcare industry. We are committed to providing highest quality and cost-effective treatment in safe, warm and hospitable environment.Value proposition
Provide cost effective healthcare solutions to improve the health and wellbeing of the medical tourist with focus on “Duty of Care”Our Core Values include
Saudi German Hospital Medical Traveler's Bill of Rights, Responsibilities and Obligations.
Saudi German Hospital believes that as health care providers and partners we observe a health care ethic that respects the unique situation of the medical traveler. The Bill of Rights for international patients, specifically medical travelers is to supports good, safe, and appropriate medical outcomes. We, when accepting a medical traveler for care, make both an explicit and implicit contract with the traveling patient. A contract with the patient will acknowledge these rights.As a medical traveler, you have the right to choice of medical treatment.