We focus on reconnecting quality and patient safety with clinical care. This collaboration supports SGH Dubai’s commitment to quality and patient care, which parallels major healthcare initiatives nationwide.
The Quality and Patient Safety Department oversees a comprehensive program to monitor, assess and improve the quality of patient care and operational processes delivered at SGH Dubai. This plan supports the organizational mission to provide high-quality care and to continuously improve our performance.
SGH Dubai focuses on continuous enhancement of safety for all patients, visitors, and employees. Every employee plays a critical role in ensuring patient, visitor and employee safety. Additionally, the program strives for a culture of safety by implementing strategies to reduce medical errors.
Safety is a priority at SGH Dubai. Reducing risk and ensuring safety requires increased attention to systems that prevent and mitigate errors.
Our Commitment to Transparency
Patients and their loved ones deserve to be informed about the quality of their health care. At SGH Dubai, we are dedicated to sharing our performance and how we work to provide the best care with past, present and future patients. Quality & Patient Safety oversees data-driven quality and safety Improvement focusing on monitoring, recording and reporting quality and safety data.
We hope you will find this website a valuable resource and encourage you to ask your health care team if you have any questions or concerns.
|Key performance Indicators (KPI)|
|Average waiting time in Out Patient Department||13 minutes||15 minutes|
|Patient Satisfaction Rate||97%||95%|
|Surgical Site Infections Rate||0||0.25%|
|Healthcare Associated Infections /1000 Hospital days||0.3||2.3|
|Door to Balloon Time for Acute Myocardial Infarction Cases||80 minutes||90 minutes|
|Unplanned Return to Operation Theater within 2 weeks||0.31%||1.80%|
|Elective IP Preauthorization Approval Rate within 7 days||93%||90%|
|Average waiting time in ED for Category 3 (Moderate cases) & Category 4,5 (Minor Cases)||18.5 minutes||60 minutes|